A legislative audit of the Utah Division of Occupational and Professional Licensing (DOPL) has shown that while the agency is quick and effective in efforts to investigate complaints against professionals, the resolution of disciplinary issues lacks consistency. The handling of license applications and renewals are strengths of the agency, as is the investigation process. The only issues raised were in the effectiveness of disciplinary sanctions, particularly related to complaints of substance abuse by professionals. The agency has responded with increased reviews of case files and additional consumer resources.
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