James Collins, who served as director of the Delaware Division of Professional Regulation for a decade, reflects on technology advances at the Division as he prepares to move into a new IT role with Microsoft. He says that he moved the Division "from the manila folder age to the information age" to modernize practices through process standardization, automation, and improved communications. A highlight of his tenure involved closing gaps in the regulatory system that had failed to prevent the sexual abuse of child patients.
September 03, 2020
