The College of Registered Nurses of Newfoundland and Labrador, the Newfoundland and Labrador Pharmacy Board, and the College of Licensed Practical Nurses of Newfoundland and Labrador have established a new position known as a complaints facilitator. The complaints facilitator will assist individuals in the process of filing an allegation or complaint. The colleges aim to "expand access to regulatory services" and provide support for individuals who "may find the complaints process intimidating."