The Wisconsin Department of Safety and Professional Services is implementing an AI platform to automate data extraction from emails and attachments, automate data entry, and link attached degrees or certifications to applications. They also plan to use AI and virtual assistants to help direct callers at the call center to the resources they need. This is phase two of a modernization and streamlining effort. Phase three will focus on analyzing the source and nature of complaints to inform changes to the process.
October 20, 2021
